This vacation company faced a major problem due to only one civic address being associated with their Hawaii location. When a 9-1-1 call was placed from their resort, it was difficult to determine where exactly the call had originated from.
Location Determination Difficulties
The resort is located on a large campus, covering many acres of land, and they needed a solution that could determine a more precise location of a 9-1-1 call, properly route the call to the nearest public safety answering point, and integrate with their Cisco Call Manager communication system. Additionally, the resort security needed to be made aware of any 9-1-1 call coming from within the resort. The company needed a solution that could accommodate their large campus and keep them informed of any 9-1-1 in progress.
Established Locations, Reliable Routing, and Notifications with E911 Anywhere®
We, at RedSky, worked with Presidio Networked Solutions to find the resort exactly the solution they required. We aided them in setting up established areas for emergency response across their campus in order to create more precise location determination of a 9-1-1 call. Additionally, when a 9-1-1 call is placed, E911 Anywhere® routes that call with the correct location information to the nearest PSAP. EON, our on-site notification system, was one of the more important features to the company, which alerts their internal security team immediately upon any 9-1-1 call made from within the resort. It also allows the security team to listen in, and contribute to the call being made to the first responders.
Efficient, Protected, and Informed
This vacation company now has an efficient solution that drastically reduces the time and effort which used to be spent on emergency location determination. Now, the entirety of their resort is covered, allowing help to reach 9-1-1 callers in the quickest fashion no matter where they are located on the premises. The ability of their on-site security teams to be immediately alerted also aids this process, as well as keeps all parties simultaneously informed. Now, this company can confidently speak to their resort's emergency preparedness for guests and staff alike, as well as progress into the future of secure communications.