This company is one of the largest and most well-known insurance providers in the world and employs over 18,000 people with more than 100 offices throughout the USA.
Problem: Need to Maintain E911 through System Migration
The main headquarters, located in Connecticut, spreads across a long campus-type environment. Over 30,000 phones are currently protected with E911 solutions from RedSky. As the company began moving toward a fully IP environment, they explored technology strategies for tracking the location of IP phones for their office workers, their mobile workforce and for their call center agents. As an insurance provider, they had a keen understanding of risk and liability and understood the importance for E911 protection while migrating to a full IP environment.
Solution: E911 Anywhere® Addition for Cloud-Based Routing
Red Sky has worked with this company for over 10 years, first deploying our E911 Manager® product to support their TDM environment. The organization is now deploying E911 Anywhere®, RedSky's cloud-based national call routing solution to work in conjunction with the RedSky E911 Manager® premise-based application. E911 Manager® was integrated to over 20 of their Avaya PBXs and we managed multiple PS-ALI accounts across the country with E911 Manager® . With their shift toward adopting IP technology, the company needed a solution that catered to a cloud-based platform. Adopting RedSky's E911 Anywhere® cloud routing solution is the perfect match for their datacenter voice approach.
Outcome: Updated and Fully Covered Enterprise
E911 Manager® will continue to work inside the enterprise providing real-time location tracking of all phones using network discovery, as well as managing all phone locations, tracking moves, adds, and changes. This has freed countless hours of administrative labor, and will continue to do so. The company will also continue benefiting from the EON (Emergency Onsite Notification) module, which notifies appropriate personnel within the enterprise when a 911 call is in progress, and displays the location of the caller.
By choosing to also deploy E911 Anywhere®, the company no longer requires multiple PS-ALI databases and local trucking, which saves on cost and confusion. But more importantly, E911 Anywhere® will properly route the company's 911 calls to the appropriate Public Safety Answering Point (PSAP). This allows the company's increasingly mobile workforce to remain protected throughout and after their migration to a fully IP environment. By staying with RedSky and upgrading their package, this insurance company can safely update their enterprise, ultimately allowing for more mobility and expansion.