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FINDSevered Service Exposes Gap in Emergency Preparedness
When Northeast Wisconsin Technical College found themselves without E911, they knew they needed to find another solution. This gap in coverage came after their previous service was dropped, and the provider became unresponsive. NWTC was frustrated, and the lack of a reliable E911 solution made them exceedingly nervous.
The college needed total coverage for all three of their campuses, which would include over 1,300 endpoints. Additionally, they needed a solution that would seamlessly integrate with their Cisco Call Manager environment, as well as route any 9-1-1 call made from any three campuses. Northeast Wisconsin Technical College believes in the importance of E911, and they wanted a solution they could rely on.
E911 Anywhere® Provides Campus-Wide Reliable Routing
NWTC worked with CDW to find an E911 solution that would serve all three campuses without the risk of gaps in coverage. Robyn Sawyer, Telecom Administrator, imparted the importance of E911 for her campus. “We are adamant that security comes first. If you're going to have a product like E911, you need to know that it has accurate information, so that's why we went with RedSky.”
After the full installation of RedSky's E911 Anywhere®, all 9-1-1 calls that originate from any NWTC campus are properly routed with accurate location information to the nearest PSAP. “[The process] went smoother than I've ever experienced with anything. So far, RedSky has exceeded what I expected.”
Trustworthy Service and a Fully Secured School
With Redsky, NWTC has a reliable emergency preparedness plan in place across all three campuses. Sawyer remarked, “RedSky was willing to work with us. Everybody who was part of the process was very easy to work with and answered all questions, which I appreciated. I think feeling secure, knowing we have a product that is going to do what we need it to do, is really important.
And with security, I speak for them, but I think that it makes their life a little easier knowing that there's a product out there that's working.” Now, RedSky provides NWTC with a trustworthy service that protects their students, faculty, staff, and visitors across all NWTC campuses every minute of every day.
Curious about E911 for your enterprise, learn how RedSky can work for you here.