COVID-19 has major corporations prioritizing a work-from-home agenda in an unprecedented manner. What was once a privilege for a select few employees is now being highly encouraged, or even mandated across all verticals.
Google advised all North American employees to work from home until April, the president is considering a mandate that would require federal employees to telework, and many schools have already extended spring breaks and implemented virtual instruction curriculums. The rise of the coronavirus has quickly resulted in the need for an enterprise to decentralize, while remaining productive and protected.
Even prior to this pandemic, companies have been making the move to the cloud to satisfy an increasingly mobile workforce. Organizations are utilizing collaborative tools such as Webex Calling and Microsoft Teams in order to successfully migrate from an on-premise environment to a dispersed one.
Choosing the right tools for your company depends on your unique environment, however, it seems that having a solution that allows for seamless virtual communications will be imperative moving forward. However, the process of implementation is important, as it requires specific considerations especially around your organization's plan for emergency preparedness.
If your company is considering a mandated work-from-home policy, it is equally important to ensure that the communications systems you choose will provide your remote employees the same access to emergency services as an on-prem solution. Meaning, if a remote worker dials 9-1-1 from a device operating on the company network, that call should be connected to the nearest emergency dispatcher.
Additionally, the caller's correct location should be conveyed to the dispatch center. Both of these processes are often taken for granted, however, as more communications move to the cloud the traditional way 911 operates has become insufficient. A dynamic approach to 911 is required to ensure a cloud-based communication system operates as it should when a person requires help. This is why E911 was developed.
E911 works for communication systems that move around, go off-prem, and connect via the cloud. E911 solutions allow companies to keep their employees protected regardless of where they may be working from.
At RedSky, we are here to answer any questions you may have about how to safely move operations off-premise. Additionally, we are here to educate you about the legislation the FCC has enacted around E911, and how this may affect your organization - especially if you are considering implementing a new collaborative communication solution. We are here to keep your workforce mobile, protected, and compliant throughout your move toward remote work.